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RETURN & REFUND POLICY
RETURN & REFUND POLICY
The Best Laboratories® is committed to uncompromising quality and customer satisfaction.
- How do I track my order?
Once your order is placed, you’ll receive an email with a tracking link. Look for it in your mailbox and be sure to add “thebestlabs.com.pk” to your email address book. Moreover, you can use this link Track Your Order. If you need assistance, please call 0800-77722 or email us at info@thebestlabs.com.
- How does our order verification process work?
Once you place your order from our website, you will receive an automated SMS from our system along with a verification link. You need to click on that link to verify your order. If the provided link is not working or responding, you can call our customer care at 0800-77722 or write an email to us at info@thebestlabs.com.
- What are the exchange, return, and refund policies for TheBestLabs.com.pk?
Any product may be returned within 10 days of purchase if the packing is not opened. If you have opened the packing and are not satisfied with it, please call 0800-77722 and the customer care agent will guide you accordingly. You can select from the below options for returning your product/s:
Option 1: You can directly return your product/s to The Best Laboratories, P-130, Kohinoor City, Jaranwala Road Faisalabad. Once we receive your products at The Best Laboratories, we will return your amount to your Bank Account / Easy Paisa / Jazz Cash.
Option 2: Our partner courier will pick it up from your delivery address. Once we receive your products at The Best Laboratories, we will deduct Rs 200 from your order amount and return the rest to your Bank Account / Easy Paisa / Jazz Cash.
If you suspect your product has been tampered with, please be sure to keep the original product and product packaging if possible. We’ll provide instructions on how to send the product back.
- How do I return The Best Laboratories products if purchased from a different store?
If you purchased The Best Laboratories products online on another website, please follow the instructions on that site for returns and refunds.
If you purchased The Best Laboratories products at one of our retailer partners, please return the item to that store according to their return and refund policy.
We stand by the quality of our products 100%.